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M Ferg

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Review of the Barclays, Current account:

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One of the worst bank companies in the world, with t...

One of the worst bank companies in the world, with the worst customer service, which uses off shore people who don't know you and don't care and are collecting a pay check. The information they give you is slighted towards their own ends, meaning you will never get a proper answer to any question you have. I have been on 5 calls today, and every one of them was tedious, long and they are on their internal social media to learn how to 'handle' you. I have worked in these centres before and this the way you are treated, poorly and without proper responses to any question you ask in regards to a complaint response. They wanted the remedy for a mistake to go to my card, instead of my account. Who is responsible for this, the CEO, CFO, CIO and the COO who use the system to deny you a fair hearing. They wouldn't even let me speak to a manager. ============ As of Friday I was called by a manager who said there would be a mutually acceptable resolution by Wednesday. This did not happen and both call centre staff members said there were no notes about this refund into my Barclay's bank account. No email was sent about the agreement either. What a waste of space this crowd is!!! Reviewed on: 29th October 2026

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