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Nathan Grundy

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Review of the Swiftcover, Car insurance:

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Useless and unhelpful

Was the victim of a no-fault claim 21st June - Swiftcover completely useless at every stage of the claim. Initially failed to have car collected to repair in timely manner, then wheels not balanced after tyre replacement when returned 'fixed'. Then claims team failed to pass claim through to recovery team for multiple weeks. Multiple weeks then pass before I chase again and it appears recovery team had not actioned. Today chasing once again as struggling to get renewal quotes with an open claim. Find out that the money had been claimed back from other side (actually same insurer Axa who run swiftcover), but because banking team had only had 7 working days they had yet to sign it off. No clear timeline for when this would happen. Ultimately, if you get insurance from Swiftcover it appears that part of the deal is you have to manage their claims and recovery teams in your spare time, but ensure you account for a minimum of 20 minutes on hold before getting through to somebody every time. Reviewed on: 29th October 2026

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