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Kia E

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Review of the Zego, Cover by the hour:

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Absolutely appalling insurance company.

Absolutely appalling insurance company – avoid Zego Sense! I have been driving for over 10 years, and Zego is by far the worst insurance company I have ever dealt with. The entire experience has been incredibly frustrating, with appalling communication, conflicting information from support staff, and a complete lack of understanding or customer care. My insurance policy began whilst I was on holiday, meaning I was not driving my car at all. I informed the Support Chat of this from the outset. Despite this, the app appeared to be judging my driving behaviour based on journeys I was taking as a passenger on aeroplanes, boats and trains whilst abroad. I was continuously logging these as passenger journeys, yet I still received threatening text messages warning me that my policy would be cancelled. I contacted support again and was reassured that my scoring period would be extended until I returned home. When I eventually arrived back in the UK, my car had a flat battery and was not being driven. I continued logging passenger journeys and contacting the Support Chat, where I was again told that a further extension would be granted. Imagine my shock when I then received a cancellation notice stating that my driving was considered too risky. How can my driving be deemed too risky when I had not driven the car at all? When I spoke to a representative to resolve the issue, I was told that the extensions I had previously been promised had never actually been granted. He then offered to put a 10-day extension in place. I explained that my car was being repaired and would not be driven during that period. His response was incredibly rude, telling me that this was not his business and that the cancellation would remain in place unless I drove the car to prove that my score could improve. Let that sink in: I was being told to drive a car that was not roadworthy in order to prevent my insurance from being cancelled, despite having repeatedly explained the situation to support staff. The lack of communication between representatives, the repeated promises that were apparently never actioned, and the attitude I received when trying to resolve a problem that was not of my making were absolutely unacceptable. I felt as though I was being penalised for something entirely outside my control, with no reasonable opportunity to resolve the situation. In the end, I chose to cancel the policy myself rather than continue dealing with this company. I would strongly advise anyone considering Zego Sense to think twice. An insurance policy should provide peace of mind, not leave you fighting with an app and support representatives who give you conflicting information and then blame you for the consequences. After more than 10 years of driving, I have never experienced anything like this. An incredibly disappointing experience, and a company I will never use again. Reviewed on: 29th October 2026

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