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Michael F

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Review of the AA, Breakdown cover:

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Terrible service.

Terrible service. Was left stranded twice for 4 hours and 5 hours. Was in phone queue for over half an hour each time four times, as had to call back due to no show of assistance. They didn’t update their log so it showed assistance had come. Two hours later when assistance did come they said they’d fixed car but didn’t. AA reception said repair was coming but in fact booked someone to tow. The next night they said they’d booked someone to tow but they just sent someone to ‘inspect’. Then they booked someone to tow, two hours later they cancelled that and booked a cab to take me home, can then cancelled and I had to call AA again and wait to get through for 30 min. Utterly terrible service including dishonesty. Reviewed on: 29th October 2026

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