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Frustrated Aviva Customer

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Review of the Aviva, Health insurance:

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Create frustration to push customer not to claim.

it really seems to me that everything has been made, design to push customer away from making a claim, especially when the claim is not for you but for someone listed on your policy. (Kids). They may be thinking that by making things complicated or frustrating, customer will give up their claim and pay the bill directly to avoid the pain. That's is exactly what is happening to me for the small claims. I pay to avoid the debacle of inputting a claim and updating it and following up. Just 1 example : have you ever seen a website with operating hours ?? well Aviva does. "Your private healthcare We're sorry, we have some planned downtime during this time. To view your policy details, start a new claim or view any existing claims please come back within these times: Monday to Friday: 2:45am - 10:00pm Saturday: 4:15am - 8:00pm Sunday: 8:15am - 10:00pm You can still view any other policies you hold, or request to make a change to your policy." Reviewed on: 1st November 2026

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