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Review of the 1st Central, Car insurance:

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Time wasted trying to speak to a human

I tried to phone to discuss a problem and was held for 22 minutes. I gave up and was really annoyed. I don't like going "on line" as is always suggested. It's so poor that wanting to speak to a human is a hard task. I can use the Internet but prefers to speak to someone with a simple question. Reviewed on: 3rd November 2026

Reply from 1st Central Hi We’re sorry to hear about the difficulty you experienced trying to speak to someone. We completely understand that some customers prefer to discuss their queries over the phone, particularly when it’s something that could be resolved with a quick conversation. We appreciate how frustrating it must have been to wait 22 minutes and still not get the help you needed. Thank you for sharing your feedback with us. Emily Response date: 4th November 2026

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