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Review of the 1st Central, Car insurance:

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A Very Disappointing Experience

I purchased car insurance from 1st Central for approximately £81 per month. Shortly afterwards, I discovered that I couldn’t access my policy documents through my online account. I spent several days trying to contact customer service. When I finally managed to reach someone through webchat, instead of resolving my original problem, the conversation turned into a review of my policy details. To my shock, they attempted to increase my monthly premium from £81 to £168 — more than double what I had originally agreed to pay. I felt trapped by the customer service process. I had contacted them simply because I couldn’t access my insurance documents, but ended up facing a massive price increase. I eventually cancelled my policy because I had completely lost confidence in the company. I was then faced with additional cancellation-related charges, making the whole experience even more frustrating. What disappointed me most was the lack of transparency, the difficulty getting support, and the unexpected financial consequences of a simple customer service enquiry. I would strongly advise potential customers to be extremely cautious before taking out insurance with 1st Central. Based on my experience, I would never insure with them again. Reviewed on: 4th November 2026

Reply from 1st Central Hi We understand how frustrating this experience must have been, particularly when you originally got in touch simply to access your policy documents. Having difficulty reaching us, followed by an unexpected change to your premium and additional costs when cancelling, understandably added to your frustration. We appreciate you taking the time to explain what happened and are disappointed that your experience left you feeling you could no longer have confidence in us. Thanks for sharing your feedback with us. Emily Response date: 5th November 2026

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