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Review of the Darlington Building Society, Savings:

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appointment to transfer funds

I made an appointment to transfer funds from a fixed rate isa that had just finished to another fixed rate isa. a satisfactory transfer was made as requested. however the attitude of the member of staff was a little frosty. i use a walking frame, getting around is quite slow and difficult I do not like to open accounts on-line as I have dementia. My partner attends the appointments with me. the staff member appeared impatient and spoke very fast, perhaps some dementia/disability training would be helpful. Also did not introduce herself and her id badge was turned towards her, did not ask her name. Reviewed on: 7th November 2026

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