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Review of the Tesco Bank, Car insurance:

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5 days after No courtesy car, no repair after 5 days

I've been a loyal Tesco Insurance customer for years, but my experience after a non-fault accident has been extremely disappointing. On 3rd November, another driver hit my car. Tesco accepted that I wasn't at fault. My car can't be driven, and five days later, it still hasn't been collected and I still have no courtesy car. Tesco's own policy booklet says that if your car can't be driven, they will provide a courtesy car on the next working day once it's been allocated to an approved repairer. This hasn't happened. I was also told by Tesco that if their claims partner, FMG, couldn't find a garage within two days, a hire car would be arranged for me. That promise wasn't kept either. Tesco passes everything to FMG, and I've been passed back and forth between them every day. Three different garages have been arranged and then cancelled, I was told one garage was Kia approved when it wasn't, and I keep getting different information from different people. No one takes responsibility. I'm a single mum with two children. I've been left without a car for school runs and work through no fault of my own, while spending hours every day on the phone and writing emails just to get basic answers. If you ever need to make a claim, don't expect Tesco to look after you. I would not recommend them. Reviewed on: 8th November 2026

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