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All reviews (243)

Review of the Scottish Building Society, Mortgages:

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Great

Easy and fast process! No problems whatsoever, definitely recommend. Reviewed on: 10th February 2023

Review of the Scottish Building Society, Mortgages:

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Process was hard work, slow and no online presence

Your process required a huge amount of financial evidence, including personal questions (eg why are you sending £50 to your mum a week?) Despite being a very affordable borrowing. I have had many mortgages in the past and this was the most information I have ever had to produce. Your legal team were very slow and obviously working to a tight margin, pushing most of the work onto us as clients. Their process cost us 2 weeks unnecessary delay in completion costing us hundreds of pounds at SVR. My complaint to S&M received a very weak reply ie we are very busy at the moment and your case handler has been off sick. It would also be good to be able to view our balance online. The fact you contacted my husband for feedback despite me having dealt with the whole process is also very disappointing. Reviewed on: 7th February 2023

Review of the Scottish Building Society, Mortgages:

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Mortgage

Our mortgage went through without any hassle. Set up etc. went smoothly. Reviewed on: 7th February 2023

Review of the Scottish Building Society, Mortgages:

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Very satisfied

I was very satisfied with your service, very helpful. Reviewed on: 7th February 2023

Review of the Scottish Building Society, Mortgages:

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Practical and effective support through postal strike

Easy to get through to on the phone to resolve paperwork issues and maintain move if date. Easy to work with. Pragmatic though postal strike. Reviewed on: 7th February 2023

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