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Review of the Scottish Building Society, Mortgages:

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Easy Money!

I was put in touch with Scottish Building Society via a financial advisor who had recommended them because one of their products suited my financial needs. The documentation was easily completed and their positive response was quick. From acceptance to completion only took a few weeks allowing me to put my plans into action. Reviewed on: 12th January 2023

Review of the Scottish Building Society, Mortgages:

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Slow and antiquated with very poor service from third party providers.

We were very happy to be joining SBS - and still are - but it has been a painful and slow process to get here. We began a straightforward remortgage in mid August- our mortgage finally drew down in mid November and cost us over £200 in excess interest as a result. It took over six weeks to receive a mortgage offer. The broker (MAB) was only interested in securing his referral fee and progress with the application was then only made after constant chasing and direct intervention from us. Every time we called SBS direct the service was excellent. The legal service from Simpson Marwick was like something from the 1990s. A fax was even used on some occasions! The 'solicitor' was clearly following a one size fits all step by step tick box process, with no willingness to combine steps or anticipate what might be needed next. Early contact was only by post and required hand written completion of basic details forms - no digitisation at all. Since telephone contact was impossible throughout the process (just office answerphone) we were required to enter into lenghty email exchanges to resolve questions - with typically up to 24 hours between responses. Ultimately this resulted in us missing our remortgage deadline and incurring significantly higher interest costs. Overall, we are happy to be with SBS but your third party suppliers are letting you down in a major way and damaging your brand. My advice would be to bring as much of the process as possible back in house because your own people are excellent! Reviewed on: 12th January 2023

Review of the Scottish Building Society, Mortgages:

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Prompt in response

Was let down at last minute by another company, SBS managed to turn my application round in 10 days and they offered better deal than previous bank Santander. Reviewed on: 10th January 2023

Review of the Scottish Building Society, Mortgages:

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Remortgage

No issues process carried out with aid of financial advisor Reviewed on: 10th January 2023

Review of the Scottish Building Society, Mortgages:

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Professional customer service

We are absolutely satisfied with Scottish Building Society’s customer service. They are always available by phone, our queries were replied in a timely manner, mortgage process was going smoothly. Reviewed on: 5th January 2023

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