Stephen Thorington-Jones's community profile page

Write a review

Viewing profile for,

Stephen Thorington-Jones

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Aviva, Pension:

View on product page

AVIVA delayed payments - Ignorant not Excellent

I wish it were possible to have the option of 'ZERO' stars, because thats what I would give Aviva. Is anyone else aware that since Friday 5th May (4 days ago), they have had a system problem that prevents payments being made for some customers? I called, and they were supposed to ring me back on Saturday - they didn't. I called Monday, to hear that they had this problem, and supposedly still trying to resolve it. Have you ever heard anything as ludicrous? It does get worse, apparently if you wish to make a complaint, their complaints department have to call you back - IN 5 DAYS !!!!! So how best to handle a disgruntled customer - Aviva appear to think ignore them for 5 days. Hey Aviva - Ever heard of customer service. A good company is not one that doesn't have problems, it's one that resolves them with excellence, NOT ignorance. Reviewed on: 9th May 2017

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.