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John Lowrie

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Review of the NatWest, Basic Account:

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Once fine banking but these days not always

In the old days, despite less sophisticated systems, you could be more sure of things going well, and of there was a problem you could pop in to a local branch anywhere. Today things go wrong too often - latest my account yet again blocked for security reasons [yet again] - and you have to telephone to sort things out, not easy when you're abroad. It seems the only way to get responses is by formally complaining. Nat West Twitter is quite good but as they say there are only a few things they can do. In this day and age I would have expected much better, especially if it is the bank that cutts off access to my account, surely it should contact the customer to explain why and to put right? Reviewed on: 4th January 2020

Review of the Currencies Direct, Money Transfer:

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It only took me 20 years

To find my first company that could consistently arrange for me to bring money from UK to Cambodia. I encountered problems with every other company before Currencies Direct - the worst of which is not accepting liability once funds are with correspondent banks. So far, I hope I am not tempting fate, none of these issues have arisen with Currencies Direct, who respond quickly to queries as well as having systems to tell you where your money is on its way. Reviewed on: 4th January 2020

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