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Danny

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Review of the Monzo, Current Account:

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Best bank ever used!!!!

So long high street banks! Been with Monzo since the BETA stage and when the pre-paid card was your only card you could use. Had a lot of faith in Monzo ever since the beginning, and even when told there was no plans for business accounts I still continued to use Monzo for my personal account due to the simplicity, instant notifications, clear summary, API support, etc (list goes on). Obviously business accounts now exist and i am happily using one along side my current account and joint account with Monzo. Monzo's support has always been quick at responding (except recently as the Bank has had a large amount of new customers and more people are now using Monzo as their main bank, but i believe they've overcome this issue now or at least improved), you'll find the support are always happy to help. It would be nice for the support to have a priority option on the request (yes they have the urgent flag), but sometimes its nice to ask a not so important question that you don't mind waiting for a response for a few days or so (so low, medium, high type thing), asking a not so important question and getting a response in an hour or so makes me feel bad, as anyone with an urgent request may be waiting to be responded too. Monzo's built a great community around the bank, loads of threads / topics being discussed everyday and even the developer channel on Slack has grown so much theres always something going on, when you have a community building side projects, helping with designs and coming up with great ideas, thats when you know you have a valuable business. Keep up that amazing work! Reviewed on: 13th January 2020

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