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Review of the Complete Cover Group, Insurance Broker:

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£50 admin fee for a ten minute phone call disgusting

Charged a £50 admin fee for a genuine mistake made on my part. Charged the above for a ten minute phone call. When I asked the manager to possibly waver this fee he was rude. Terrible customer service. But you have no choice to pay as the cancellation fee doubles. I will not be reniewing next year and also tell friends and family to stay well clear of yourselves. Reviewed on: 19th May 2017

Reply from Complete Cover Group Hello Paul Thank you for your feedback. I have asked our complaints team to look into your comments and contact you direct. Regards Response date: 23rd May 2017

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