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Chloe Robinson

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Review of the Nottingham Building Society, eSaver:

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Do not recommend

Throughout my whole experience which has been a little under 12 months I have experienced nothing but problems. Unfortunately in my experience the broker I was dealing with liked to work at their own pace, as an example it took them 2 weeks to send off my proofs for approval and had no real reason as to why apart from 'I have been in meetings' Their communication was shocking throughout and since I have logged my last complaint about the process I have never heard from her since. Regrettably I have recommended 2 of my friends to use the Nottingham (this was before the problems started) and they have also experienced issues. One of them went to the bank instead after being messed around with proofs and the other is battling through. The only positive is they have no fees and one of the case handlers (Shaz) is about the only person who follows up when they say they will or completes anything in a prompt time frame. I would never consider using or recommending them again. Reviewed on: 25th May 2017

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