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Philip John Mason

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Review of the Yorkshire Bank, Current Account:

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Is loyalty costing me?

I have been a customer of Yorkshire Bank for over 40 years, Their slogan way back was, 'Friendliness,.......We built a bank on it'. At that time, it indeed was friendly, then it was taken over by National Australia Bank in 1990 and it has not been the same ever since. From the introduction of telephone/internet banking, I seldom go in to a branch preferring to go on-line. The telephone banking in my opinion leaves a lot to be desired, mainly the it's the waiting time to be connected to a representative. In fact it has come to the point where I will do all I can to avoid using this method. My wife works for 'First Direct Bank', and doesn't understand my loyalty, but after all these years, telephone banking is the only aspect I have an aversion to. Maybe I might reconsider on my 50th anniversary of banking with them !!!!! Reviewed on: 22nd November 2015

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