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Elisa Trueman

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Review of the Nationwide, FlexAccount:

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Brilliant quick help for customers

I had to change my name and address on my accounts, get new cards and add my new husband to my joint account. Once logged in at Nationwide you are able to message them. This avoids having to be stuck in a long chain of telephone callers then desperately trying to remember what security answers and passwords you've given. With a flex account you have a little card reader - you input your customer number online then put your card into the reader and input your pin. The reader then gives you a code that you input online. Quick easy and no risk. My messages are always answered super quick and the amendments that they were able to make we're done from my message. Brilliant. Reviewed on: 23rd November 2015

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