Julie Stringer's community profile page

Write a review

Viewing profile for,

Julie Stringer

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Halifax, Balance Transfer Credit Card:

View on product page

A slow way to change address.

I recently moved address and signed into my online Halifax account to change my address details. This was not possible to change online so I rang and spoke to a customer services representative. I asked to change my address over the phone and after confirming all my details, I was told that I was unable to change my address over the phone and had to either go into a branch or to complete a form they would send me in the post. This was apparently company policy. In the end I went into a branch and changed the address, however, the computers were down and I had to wait for them to come back online. The staff were very friendly, however seems like a long winded way to change an address when all the other addresses I could change over the phone or online. Reviewed on: 24th November 2015

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.