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All reviews (46)

Review of the Marsden Building Society, Mortgages:

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Offers produced but poor back office organisation

Whilst we received the offer eventually, Marsden's internal communication is such that we would receive updates that weren't correct. No single underwriter deals with a case so we repeatedly received the same request despite answering the same questions repeatedly. the requirement for wet signatures is extremely outdated and I believe Marsden are the only BS to need this nowadays. It is poor security and leads to delays as it did on this case. We find that whilst Marsden do eventually produce an offer, and are therefore reliable. Every application takes such an unpredictable pat once submitted that it's extremely hard to keep the client properly informed of progress. Reviewed on: 18th February 2022

Review of the Marsden Building Society, Mortgages:

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Professional and Efficient

Excellent, professional and timely service from all at Marsden Building Society. Reviewed on: 18th January 2022

Review of the Marsden Building Society, Mortgages:

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Excellent processing speed of mortgage application

Excellent speed of processing/allocation of Conveyancing Team .. all staff members have been courteous/helpful with nothing being too much trouble for them .. as much as possible completed electronically (which is great for full time worker) I will recommend Marsden Group in the future to family/friends/anyone in need of mortgage .. thank you Marsden Group Reviewed on: 10th January 2022

Review of the Marsden Building Society, Mortgages:

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Ex-Pat

We were having trouble finding a mortgage due to the fact one of us now works out of the country a lot and is classed as ex-pat. Marsden asked a lot of questions and needed a lot of paperwork but they were able to give us a mortgage. It just shows that when a lender actually looks at a risk and thinks pragmatically about it, then can sweep up more business! They were great. And we are thankful they do look at non standard risks. Reviewed on: 25th October 2021

Review of the Marsden Building Society, Mortgages:

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ADMINISTRATIVE EFFICIENCY

The product is competitive. The clerical systems are clear. Any staff I dealt obviously knew what they were talking about. Thanks Reviewed on: 24th September 2021

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