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David Manton

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Review of the Monese, Money Account:

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Sham bank

Encountered an issue ,it took 9 days for any reply . There sevice line gives you a call back option . Never any call back . The chat facility within in the app only allows contact once in a 24 hr period unless they reply ( they didn't in 9 days) major issues on policy/procedures . email structure is confusing and is rarely replied to . Had to speak to the FCA and then the Financial ombudsman. The account had been open barely a week Reviewed on: 15th February 2020

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