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Review of the Santander, Loan:

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Appalling process ! Never again will deal with this bank. Backwards thinking.

Got locked out because I mistyped my postcode, and they cancelled my loan! Did they really think I was going to re-apply and have a second hard credit check for the same loan? A terrible rate? Ridiculous. First, I got a loan approved with an extremely high rate, but accepted it. Did;t think anything about it. Followed their process. I got their acceptance code in post ( 3 days), but when I went to retrieve it online, I mistyped my post code, and got locked out. When I rang them they had cancelled my application.!!! That's right.... This meant I had to do another hard credit check if I wanted a new loan approval. How silly. I was beside myself. I then went to HSBC online and reapplied for the same loan. I got half APR rate! Cancelling an approved loan because of being locked out is the most ridiculous thing I ever heard. Obviously it requires that one must apply again and a hard search goes on the credit report. Hell no! Luckily, my bank, HSBC gave me a fantastic rate on the same loan. No questions asked. Took 45 seconds. If this is how Santander conducts their business, Shame on them. Glad I did not open that account! Reviewed on: 1st March 2020

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