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Steph Walker

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Review of the Vitality, Health Insurance:

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Wont take no for an answer!

Saw a rep a couple of years ago despite me insisting that my husband had a pre-existing that nobody else would cover. Rep insisted that they probably could so eventually agreed to see him. Guess what? - they couldn't cover the pre-existing condition!! Waste of time. They have called me several me several times over the last few weeks when I haven't been available. They have been asked to email me instead but apparently are not able to email whilst working from home due to Covid-19 situation - that in itself hardly fills you with confidence. Eventually spoke to them and tried to explain politely about the pre-existing condition etc. Wouldn't take no for an answer, carried on pestering about health insurance and quoting for life insurance and Covid-19 cover?? I got quite annoyed and told the caller in no uncertain terms not to call back. Three days later I get another call off the same person. Full marks for persistence. Wouldn't touch this company with a barge pole. Reviewed on: 6th April 2020

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