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Review of the Nationwide, FlexAccount:

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Travel Insurance & Mobile phone insurance with Flex account plus

Diabolical customer service! 10 weeks so far waiting for settlement on simple straight forward claim. Cant speak to anyone, no email contact just sit on hold for hours listening to music! The phone insurance was an absolute joke. Effectively paid out £75.00 for a £500.00 iPhone. Disgusted with Nationwide and if travel insurance ever gets settled I will be cancelling my account and moving my mortgae as I am so frustrated and pissed off with this whole shambles. This is no way to treat loyal long standing Nationwide customers. Reviewed on: 17th April 2020

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