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Q Hughes

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Review of the Admiral, Car Insurance:

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Same as any Insurer, OK when taking DD's but crap service & hefty fees if you need to change anything

Admiral Car Insurance, as with any insurer these days, when taking money on a monthly basis there are rarely issues. You only get into the nitty, gritty and find out how good or bad companies are when you need to change any details or cancel the policy. Had Insurance with Admiral and due to my car going bang a month prior to the insurance finishing for the year cancelled it. Was presented with a £49.50 cancellation fee which is about 20% of the total annual premium (rather hefty for pushing a couple of buttons to cancel!) and a £5 fee for any additional products that I 'may' have purchased! Surely you should only be charged for extras that you definitely have purchased and not may have purchased! Needless to say have requested and am awaiting a breakdown of the final premium to ensure there are no spurious £5 'admin' charges and have seen if they can do anything to reduce the cancellation fee. No doubt will get the usual 'most companies charge to cancel' spiel so will probably not use them again, but as I say you only know that value of an Insurer once you have to utilise them for things other than taking your DD premium every month. Reviewed on: 14th December 2015

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