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Review of the Vernon Building Society, Mortgages:

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Local

1. Get my address right! Letter addressed incorrectly. Parcel was correctly addressed.2. Your letter of 30 April requesting final payment was only a few days after my regular monthly payment. I would have preferred a phone call to see if this short time was acceptable, especially as the last payment was greater than the monthly figure. Why ask me to remit money when you can issue a direct debit? Reviewed on: 9th May 2020

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