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Charl Burton

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Review of the Hanley Economic Building Society, Savings:

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Dreadful customer service at longton branch on 19th June 2020

Appalling customer service it was made quit clear that we and any other customers weren’t welcome in branch and should only ring in(impossible for what was needed). I have worked frontline all through covid and to behave like this is unnecessary, unprofessional and scare mongering. I am 55 and my parents opened accounts for myself and my siblings when we were children . Will definitely be closing all accounts down when all this is over Reviewed on: 19th June 2020

Reply from Hanley Economic Building Society Thank you for taking the time to provide feedback on the service you’ve received at our Longton branch. We are sorry that you feel we haven’t provided the high levels of customer service to you, which we always aspire to achieve. If you would like to discuss your experience in more detail please call 01782 255000 and ask for our Head of Branches. Response date: 22nd June 2020

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