This has become fully online now, which isn't a problem. Yet bizzarely it can't be paid online unless your (other) bank account is set up for bank transfers. Another way to pay is by phone- on an 0871 number.
On plus side it has lifelines which is a lifesaver when payment is late as you don't have to pay a late fee.
Reviewed on: 24th December 2015
Bearing in mind it's Christmas Eve and the queue was horrendous. The clearly overworked clerk took me into the office, made me a cup of tea and then cancelled both cards and ordered in replacements. Customer service was brilliant!
Reviewed on: 24th December 2015
