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Michelle

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Review of the The Insurance Emporium, Pet insurance:

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Super-fast & great communications

I recently made my 2nd claim in 3 years as a happy pet insurance customer. My poor pup bit off more than he could chew quite literally when he stole a raw lamb leg bone from the food waste bin! Long story short, he was very lucky to survive a 4-hour, 3 vet operation to remove the bone from his oesophagus via his stomach! Due to the nature of the op, and having his stomach open for 4 hours he required 6 days veterinary hospital care (huge risk of peritonitis). Obviously the bill was huge and after the stress of his near death experience I was pretty terrified about making a claim. The forms are easy to download and complete, vets completed their section and submitted. There were two separate vets involved (due to the hospital). Insurance Emporium emailed me when each form was received, processed the claims without delay and again emailed me to explain my claim outcome. We had gone over the hospitalisation limit, this was carefully explained. The excess was really reasonable and the payment of monies to my account super quick. I’m so pleased to have found and chosen these guys! I’m now a very loyal customer- I think it helps that they understand genuine claimants and that we’ve probably already been through a hellish time! Also, come across as genuine animal lovers! A five-star firm - wish them every luck! Reviewed on: 7th July 2020

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