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Review of the John Lewis, Partnership Card:

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dont understand customer needs

I wanted to buy a hotel deal in Oct but my card expires in Sept had to call JL to ask for my new (post Sep) card to be sent to me now but they will only do this by cancelling my existing card which I need to use until the new card arrives 7-10 working days later surely there are some smart people in JL who know that this degrades their brand and alienates loyal customers Reviewed on: 17th July 2020

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