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TamCobb

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Review of the Purely Pets, Pet insurance:

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Easy Claims, Clear Process

We have been with Purely Pets for our dog since getting him as a puppy last June. In December, while on a walk, he badly cut his paw, managing to nick an artery and so requiring an operation at the vet to stitch up the artery and then the paw itself. This was then followed by the usual course of antibiotics and regular wound checks and bandage changes. I have worked in selling insurance previously for a number of years and so have an ingrained distrust of insurance companies (because they ARE a company and they do not exist as charitable, altruistic organisations desperate to pay out 'just to be nice', they exist to make themselves money), coupled with a worriers fear that I means I can't not have insurance, 'just in case'. So, when we put in our claim for the paw, I didn't expect much, however, aside from one item which was not paid out on due to the vets having a 400% mark up in price on (!!), the whole claim was paid. Any staff that I spoke to (which was a lot of staff as I wanted to make absolutely sure I was completing everything correctly so that it couldn't be claimed we had missed something in our application and so our claim was void) were really clear with instruction and very patient. Payment was about a month after the end of the claim and straight into my bank account. Really easy, really clear process. Fab. Reviewed on: 10th September 2020

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