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Emily Williams

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Review of the By Miles, Car insurance:

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Proud to be one of their first customers

I joined on the day By Miles launched as pay-as-you-go car insurance sounded so innovative and sensible. Bar one exception, each interaction I've had over the years with their UK-based staff has been more than exceptional with staff showing genuine warmth, empathy, diligence and professionalism each time. Even that one occasion when the staff member really disappointed me with their cold-fish attitude and limited knowledge (I think they were a temp!) has not overshadowed the excellent customer service and superb pricing I have received over the years. I will always recommend them to friends and family so my message to them is keep recruiting people with the right values and outlook, you'll continue to grow and step-by-step, change the industry for the betterment of consumers. Reviewed on: 18th August 2022

Review of the By Miles, Car insurance:

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I joined the day By Miles launched... and I

I joined the day By Miles launched and have loved the warm very personable custom service from Grace. Even when my windows and roof wouldn't close late on a Friday evening freaking me out as I live in a urban area , I received a couple of follow up calls from a representative assisting and assuring me so that my car was safe until I could resolve the following day. Brilliant service, excellent cost, I always recommend By Miles because they are the best car insureres by miles. Reviewed on: 31st July 2020

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