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Tamarin Howard

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Review of the Admiral, Car insurance:

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Phenomenal service

The last few months have been tough on everyone. I myself am a key worker and it has been gruelling but we all do what we need to to keep going. I work about 45 minutes drive from home so my car is essential. I was mightily impressed when Admiral gave everyone of their customers a £25 refund as they’d had lees claims during lockdown - they could’ve easily just absorbed their profits. Further to that, after 16 hour shift, I was driving home and a stone hit my windscreen immediately causing a large crack. I claimed on my insurance, paying the excess, to replace the windscreen (which was super easy and all took about 10 minutes online). Only a couple of days after this, I received an email From Admiral stating that due to my key worker status, they were going to refund the excess in full! This didn’t involve any paperwork or phone calls on my part, a check just appeared in the post a few days later! That’s how to look after your customers! Reviewed on: 2nd August 2020

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