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John Cunningham

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Review of the Bank of Scotland, Business Banking:

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Dreadful account opening process

It took weeks to open a business account. Internal communication at BOS was either completely lacking or of very poor quality. The bank lost information, repeated steps and no-one seemed to be aware, or care, that the process was of such poor quality. Reviewed on: 13th February 2016

Review of the Bank of Scotland, Business Banking:

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Hopeless Start

Opening a Business Account with Bank of Scotland took weeks. The process was clearly fragmented internally, and was riddled with errors. Same questions asked multiple times, information lost - clearly no internal communication. Simply awful experienced. The only reason I continued with it is I have been a BOS retail customer for forty years, and I felt a strange sense of belonging to BOS. It was an experience I hope I never have to repeat. Reviewed on: 13th January 2016

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