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Lisa

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All reviews (3)

Review of the ManyPets, Pet insurance:

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Becoming unaffordable

At the time I got my dog BBM was by far the cheapest insurance out there for the level of cover you get. At £58 a month it was still pricey but I was happy to pay given the good reviews etc However every year since it has gone up at least £20 a month. I'm now at the point where it's not going to be affordable next year at this rate. I stay with them only because I have spent so much money now, in my mind it would be a waste to move providers. Customer service is good, the people are always friendly and helpful, however the company is unable to provide details on how they calculate the monthly rise of insurance each year, apparently an outside company gather the information for them? I think they should be able to provide users with the numbers, especially when the monthly rise last year was over £30 a month. I've made 1 claim for less than £60, and it became a bit of a drama as they needed more information from the vet, then they decided to refund me anyway, but not without sending a passive aggressive message stating it was a one off and any future claims would require all information before any refund would be given. Probably standard, but definitely unecessary. The 1 brilliant thing is that you get to use the first vet App, which I have a few times, it's so amazing especially if you live quite rural and just have concerns. Reviewed on: 16th September 2021

Review of the By Miles, Car insurance:

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Affordable

Upfront cost was cheapest on the market in 2020 when I was looking, and as I knew I would only be driving shorter distances, it was a no brainer. However the Miles are capped so even when you drive longer distances, your journeys are still affordable. Renewed this year, as once again Upfront costs were best on the market. Customer service team is fantastic at communicating if there have been any issues with the tracker, App is easy to use, and always get an email stating how much your monthly payment will be. I couldn't ask for more! Reviewed on: 4th August 2021

Review of the By Miles, Car insurance:

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Impressed

As a new customer, i have been very impressed by the service team, and overall experience. I love the concept and feel that it is the perfect company for my needs. Reviewed on: 11th August 2020

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