Sent my phone away to have a screen replaced - pretty standard for a phone insurance company, the phone was out of my possession for two weeks, where I was then told my phone exterior would be changed to a gold colour rather than the rose gold colour I had specifically chosen, unless of course I wanted to wait a further 2 weeks for rose gold parts. I received my phone today after it being with the company for 19 days. I wish this was the end of my nightmare but unfortunately the phone has now been returned to me with a broke microphone, so no one at all can hear me ( a problem that was not there when I sent the phone for repair).
This company are a total scam and I am awaiting information with regards to how they will now approach this issue, wondering if they will take responsibility.
I am genuinely disgusted and wish I had have paid a bit more for a reliable insurance company.
Reviewed on: 12th June 2017
