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Review of the One Call Insurance, Insurance Broker:

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Extremely poor customer service - will NEVER recommend

I had accident Dec’19...despite sending photos, detailed information & independent assessor from NFU attending my house to confirm my car was a write off; I had no feedback from One Call. I constantly contacted them & eventually they replied September’20 asking for all information again. They offered me less than assessor states it was worth & told me I’d have to pay excess despite being hit at the rear by van driver who admitted liability. One Call emailed ‘did I want to pursue my claim or not!’ Ive been driving my vehicle all this time as I have no other. Now I’ve been left in limbo but they’re happy to accept my monthly premium payments. Disgusting! Reviewed on: 17th September 2020

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