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Richard Welsh

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Review of the Virgin Money, Travel Insurance:
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Well at least I learned who not to use in the future

1
My wife and I took out an annual travel insurance policy with them. They then introduced a coronavirus exemption. No option to adjust policy, leaving us with no other option to take out insurance with another provider. Getting a refund was so difficult it was as though they were doing it deliberately to put us off. No email option and long waits to get through on the telephone with promises to call back which never happened. To round it all off they sent us an email to say that... Reviewed on: 1st October 2020

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