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Mike Cloake

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Review of the Lloyds Bank, Car insurance:

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Have to opt out of renewal

I went with Lloyds bank car insurance because they gave me a competitive quote. This year it's the old story; loyal customers are penalised and the premium has gone up by over £40 despite my having made no claims. I have found a much cheaper quote so I phoned Lloyds to cancel my renewal. Apparently it's an automatic one so you have to opt out. After 6 minutes of recording telling me to visit web site etc the phone started to ring and ring and ring. I eventually gave up after 17 minutes and visited the website to cancel my renewal and guess what; you can only cancel by phoning the number I gave up on. I've cancelled my direct debit and Lloyds Bank will no longer be "by my side" Reviewed on: 2nd October 2020

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