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Review of the M&S Bank - Marks and Spencer, Car insurance:

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Dysfunctional when it comes to car insurance

1) M&S are now behaving like other companies and 'rewarding' loyalty with price hikes. 2) I am deaf and cannot teleophone them but most of the functions are not available on their website and there is no chatline facility. At about 10:00am today (5/10/20) they took their website down for maintenance so even that is not available - no warning or explanation they just pulled the plug! M&S Car insurance certainly know how to avoid customer service. Avoid at all costs. Reviewed on: 5th October 2020

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