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Victoria Rua

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Review of the Nationwide, FlexAccount:

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Nationwide/LSG phone insurance

I would like to make a complaint about the service I have been getting from your insurance provider LSG. I have been assaulted in the morning of Tuesday 20/10/2020 and the first thing I did was to call the line to open a claim for the stolen phone (as this is one of the products I have with my flexplus nationwide account). The gentleman I spoke to on the phone started the claim for me in that same morning and email me a form and told me that I have to fill in that form and send back by post. I did exactly what he asked me to do and today on 23/10/2020 I have received an email that asked to contact LSG and when I called they told me that I sent the wrong form and that I have to fill in a new form and send back again Why was I sent the wrong form from LSG team in the first place? Now the weekend is around the corner and this will delay by claim process by a week! What kind of service is this?!? And what sort of untrained people are working for LSG/Nationwide?!? This is all very upsetting, the horrible experience I lived was bad enough and now I will not have phone for days because of someone else's error... Disappointed would be an understatement on how I am feeling right now. Reviewed on: 23rd October 2020

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