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Suzanne Maggie Roberts

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Review of the Santander, 123 Current Account (discontinued):

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Poor Bank Advice

I had a standard old Santander bank account with an overdraft which I used regularly. My bank receptionist persuaded me to convert to the 123 account saying loads about benefits but nothing about the negatives for someone who uses their overdraft regularly. When I started getting charges for something which was free with my old account, I felt very aggrieved that I wasn't given fair and balanced information regarding the account that they were pushing at me (pushing very hard I should point out). I would never have moved to the new account if I had been given the FULL details. Reviewed on: 5th February 2016

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