Appalling service and lack of knowledge about anything
1
Kept on phone for 45 mins trying to sort out not being able to pay bills by bank transfer, spoke to 3 different people, had to go through security questions with each person and had to explain issue from scratch to each person I spoke to. Couldn’t help me and told me to go to my local branch even though it’s lockdown and I am trying to avoid going out! ‘By your side’ advert couldn’t be more wrong!
Reviewed on: 17th November 2020