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Review of the Monese, Money Account:

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scam

they closed my account with my money in it..after that they told me to provide another account and i did, it's been 5 months sice..every time i call customer service i have to wait more then 40 min and they just hang up..and when they respond always same answer "i can't do nothing, you have to wait". i lost more than 2k Reviewed on: 15th January 2021

Reply from Monese Hi there - we’re sorry to hear that your account has been closed. We know this is frustrating, and we won’t always tell you specifically why your account has been closed, but this is the law, and we have to follow strict guidelines. Normally we’ll try to send your remaining funds back to you right away, but it can take longer in some cases. This isn’t under our full control and is usually dependent on third parties and your specific case. Thank you for your understanding. Response date: 1st February 2021

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