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Wheely Barrow

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Review of the HSBC, Bank account:

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The most unhelpful bank I have ever had the displeasure of communicating with.

This bank has no provision for more elderly customers who need a little help to run their accounts. Whilst my father was extremely ill he was forced to read out numbers from his debit card and answer questions even though he had answered all security questions and asked for me to assist him. After his death, we have had to contact this shambles of a bank on numerous occasions to finalise his affairs. Whilst having cause to contact customer services having been locked out of her online account, they make no provision for her difficultyin hearing and although she answered security questions and asked for me to be able to continue to explain what the problem was we were refused. All the internet helpline did was pass us back to customer services. If you like wasting your time speaking to people who have no desire to help and are reading from a script then open an account with HSBC. If you have better ways to spend your time avoid them at all costs. Rude, unhelpful and impersonal. Reviewed on: 19th January 2015

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