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Jon Blacklock

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Review of the Virgin Money, Essential Current Account:

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Very confusing account opening incentive

I watched the Martin Lewis Money Show where it was explained that if I switched to a Virgin current account I would receive a opening account incentive of 15 bottles of wine I searched the internet and found a application link for this offer and followed it through and my account switch was confirmed /accepted. However after 4 weeks with my Virgin account operatingi had not received the wine incentive so I chased it up and was told that I would be sent a voucher for the wine in due course. A few weeks later I chased it up again and was told that I had been set up with a different accout to the one with the opening incentive. I made a formal complaint and was informed yesterday that my complaint was rejected but I would receive£25 compensation for being mis informed when I originally chased this up. I have lost confidence and started to remove my funds and transfer my direct debits etc to another bank Reviewed on: 25th February 2021

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