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susan leake

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Review of the Santander, 123 Current Account (discontinued):

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good customer service

I have been with this bank for a number of years. I am very pleased with the competitive interest rate offered for the 123 Account. Initially on set up of the account it took a little longer than desired to receive my cheque book to gain access to my money - this was very quickly dealt with and I was offered a substantial amount of money (I think) for compensation for my inconvenience. This has happened on another occasion when I wasn't happy and again rewarded in money for my inconvenience. I think , for me, they are a very understanding bank and I am very happy with both interest rate and customer service. If you are signed up to internet banking they are very easy to contact and respond very quickly to any query Reviewed on: 16th February 2016

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