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All reviews (397)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

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Fantastic customer service

Visited the Woodbridge branch and was served by Benny to open a savings account. Really professional, efficient customer service. Benny was incredibly friendly and helpful :) Reviewed on: 24th August 2022

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

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Efficient, polite, knowledgeable but more than all of that such a cheerful man, so accommodating

A very pleasant experience visiting the Suffolk Building Society in Woodbridge. A very charming, polite and helpful young man with a fab sense of humour to make the overall experience First Class Reviewed on: 19th August 2022

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

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Amazing

Benjamin was super efficient, a pleasure to be served by such an courteous and polite young man. Reviewed on: 10th August 2022

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

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Amazing Customer Service

I had a savings account that I was unaware of. I wanted to close the account and the response I received from Suffolk was prompt and helpful. The employees were friendly and overall made my experience with Suffolk positive. Reviewed on: 7th April 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your feedback - it is very much appreciated. We're really thrilled you had such a great experience with us! Response date: 7th April 2022

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

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Rude and unhelpful staff

Visited Sudbury Branch to open a new account for retirement savings and investment. The male staff member was so rude and unhelpful, I went to Nationwide and was treated with courtesy, politeness and customer service Reviewed on: 21st March 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Dear member, I am really sorry to hear about your experience. Would you mind emailing us and we can look into your experience further? Very best wishes, the Membership Team [email protected] Response date: 25th March 2022

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