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Review of the NatWest Group - Cora, Digital Assistant:

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Quick and easy to use, good customer service.

The service with Cora is is good way to gain answers to questions quickly rather than being held in a never ending queue on the telephone. Although there are sometimes when speaking to an actual person is better and more appropriate. Along with using Cora, if a person doesn't get the answer they want with Cora or if they don't understand the answer they get from Cora, there should be an option where a customer can talk to an actual human being and be put straight through to a member of staff. Reviewed on: 19th March 2021

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