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ADawson

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Review of the Zempler Bank (formerly Cashplus), Credit card:
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Twice had funds removed from my current account without my authorisation

1
On one occasion had twice my monthly payment just taken from my account. No refund offered, they suggested I simply take it back off my Cashplus card. This was then subject to further withdrawal charges. More recently, I entered into a voluntary IVA over 4 months ago. Cashplus being a named party under this legally binding agreement. Out of nowhere had circa £900 removed from my account by Cashplus unknown to me! Phoned to tell them I had entered into an IVA. They couldn’t be less interested in assisting leaving me unable to pay my actual IVA, rent and other bills. Dreadful. Reviewed on: 24th March 2021

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